What are preventable errors that will stop your data from syncing?
Don't do these things to ensure that OutboundSync works as-intended and all your data successfully syncs.
Introduction
You do not want to do any of the following things. If you do any of the following, it will cause critical errors with OutboundSync that will prevent the application from working as-intended.
Deleting the OutboundSync App
If the OutboundSync app is not connected to your HubSpot portal, the app will not have authorization to sync the data to your HubSpot portal. In the error console, this will look like receiving an HTTP-Code: 400 error with a BAD_REFRESH_TOKEN.
The only way to resolve this error is to ensure that the OutboundSync app is installed in your HubSpot portal. We are evaluating methods to proactively catch this error in the future and notify you of the issue.
Deleting your webhook in Smartlead
If the webhook is not in Smartlead, then Smartlead will not send the webhook payload to OutboundSync and therefore it will not be delivered to HubSpot. This is more difficult to troubleshoot because the evidence is a lack of synced data.
For now, this is something that your Smartlead administrator must be mindful of. We are evaluating methods to proactively catch this error in the future and notify you of the issue.
Having multiple webhooks in Smartlead
If you have multiple active User or Campaign webhooks in Smartlead, they can conflict. If they conflict, then the webhook payload will not deliver. Like deleting your webhook, it's a lack of synced data that indicates a problem.
For now, a single webhook must be attached and for OutboundSync so that the data syncs. We are evaluating a "webhook relay" method that would allow transferring that webhook to other tools, such as Clay for further processing.