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FAQ about the EmailObject message in Salesforce

Some common questions about how OutboundSync writes to the EmailMessage object in Salesforce.

Is it possible to change the Status field to be Read instead of Sent?

Unfortunately, no. For emails not sent as part of a case, only the status Sent is valid. However, OutboundSync does have the ability to log activities as tasks with a configurable subject line. That could include the EVENT_TYPE (in this case EMAIL_REPLY).

For more information, read the EmailMessage section of Salesforce's documentation.